Returns Policy

CARTWRIGHT FITNESS RETURN POLICY

We want to make sure customers are happy with their product and purchase. If your product is not what you expected, you can return it within 30 days of your order date, no questions asked. We keep things simple because we know what it’s like to be in your shoes. When we order from online companies, we like a simple return policy that does not confuse or frustrate us.

HOW TO MAKE A RETURN

While it disappoints us to know that you are not completely satisfied, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:

Email sales@cartwrightfitness.co.uk or call us on 0124 343106 to get a returns number. Before a return can be processed, we need to verify the order was made on cartwrightfitness.co.uk. If an order was made from a third-party, we could not guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.

Repackage your return and include the original receipt. We ship every order with a receipt in the package. Write the return number on the original receipt, making sure to include it in the box with your item to be returned.

Ship the package back to the Cartwright Fitness Returns Department

Cartwright Fitness Returns Department

106 Butterbache Road

Chester

CH3 6DF

CHARGES AND CREDITS

Shipping charges - Customers are responsible for shipping costs back to us. But, we will refund 100% of what you paid us. We will not deduct any original shipping charges out of your refund.

Receiving your refund - We do not charge restocking fees. You will receive a full refund to the credit card or PayPal account used.

DAMAGED OR INCORRECT ORDERS

If your item(s) are damaged during shipping, missing, or incorrect items; we must be notified within seven days to correct the issue.

Please call 01244 343106 or email sales@cartwrightfitness.co.uk with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim.

Once the above is complete, we will give you a returns number. Upon receiving the returned item, we will then send a replacement product.

We cannot issue replacements without a returns number being assigned first. The sooner you notify us, the better. Our window for filing insurance claims is seven days. This means we are unable to refund or replace damaged or missing goods if notified after seven days.