Help & Frequently Asked Questions

How do I navigate through the store?

We hope you have an enjoyable experience shopping at Cartwright Fitness. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any products, please contact us at Just use the links at the top of every page to go to the item you want. If you get lost or want to return to something you saw on a previous screen, you can use the links within the upper bar to retrace your steps.

How do I make a purchase?
Just navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

Do you send printed catalogues?
As our product inventory is constantly evolving to keep up with the trends, Cartwright Fitness does not carry a print catalogue. We feature all of our products on our website. Please visit

What are my payment options?
Cartwright Fitness accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal.

What is the currency for all prices?
All prices listed on our website are quoted in GBP.

What are Cartwright Fitness' pricing and discount policy?
Cartwright Fitness prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the mainland UK for all orders over £99

How do I order online?
Placing your order online is easy. Just select the products you would like to purchase and put them in your shopping cart. When you are finished shopping, select the "checkout" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Do you ship internationally?
We are happy to offer Worldwide shipping in addition to the United Kingdom. Please refer to our international shipping page for more information or get in touch with us if you would like a up to date quote.

Are online transactions secure?
Cartwright Fitness assures that all transactions conducted online are completely secure. Our website uses secure SSL certification powered by Geotrust. We use high-security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Cartwright Fitness' product availability?
We stock all of our items so that they will ship within 1-2 business days. In many cases, items are shipped the same day.

Will I receive an email confirmation of my order and tracking information?
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.

What are Cartwright Fitness shipping methods?
We use Royal Mail, Parcel Force and Interlink Express to ship all orders. For more information, please consult our shipping page at Shipping & Returns

How long does it take to receive products?
Orders arrive within 1-3 business days after shipment.

What is your refund policy?
At Cartwright Fitness, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not happy with your purchase, you can return the goods to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorised, we will refund your payment minus any shipping charges. If you received free shipping on your purchase, we would deduct the shipping fees we had to incur to ship the products to you. Please return authorised orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

How do I cancel or change my order?
You may change or cancel your order as long as the order before it has been processed and shipped by contacting us at

What is Cartwright Fitness' privacy policy?
How does Cartwright Fitness use my personal information?
What are cookies & how are they used?
How does Cartwright Fitness collect information?

The above questions are covered extensively in our privacy policy located at security and privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider? By using our website or purchasing a product from us, you agree to the collection and use of information as outlined in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.

What is Cartwright Fitness' commitment to customer service?
Cartwright Fitness is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at

What if I find catalogue or website errors?
We do our best to make sure that the photos, descriptive copy and prices are correct, but sometimes, despite our best efforts, we make mistakes. If does happen, we reserve the right to charge the correct price, ship the correct item, or correct the error. We will immediately notify you if any such correction is necessary.

What if my package has been damaged during shipment?
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visible carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with the carrier will result in denial of the application.

What if my package is refused or undelivered?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and pay additional shipping costs to re-ship the order.

Where is Cartwright Fitness located?
Cartwright Fitness is based in Chester, Cheshire, United Kingdom.

Does Cartwright Fitness have customer testimonials?
Hear what our customers have to say about their shopping experiences at http://www

How do I provide general feedback?
We'd love to hear from you! In fact, we often give out discount coupons to those who give us information on their experiences with our products. Email us at to tell us yours!