How can we help?
Find quick answers about orders, delivery and returns, or go straight to specialist help with fitness-testing equipment, Chester Step Test software, Cartwright Assess and practitioner training.
Start with what you need
Choose a route below. For order-related questions, having your order number to hand will help us resolve things more quickly.
Dispatch times, tracking, address changes, international delivery and VAT.
Returns, incorrect items, damaged deliveries, changes and cancellations.
Help choosing, setting up or troubleshooting professional fitness-testing equipment.
Protocol, calculator, CST software, equipment and the wider Chester Step Test resource hub.
Help with digital fitness measurement, assessments, reports and organisational workflows.
Support for Chester Step Test training, practitioner competency and certification.
Order help
Answers to the most common questions before and after an order is dispatched.
Standard UK delivery usually takes 2–5 working days. Where next-day delivery is available, orders placed before 12 noon on a working day are normally dispatched the same day. Orders placed after the cut-off will be processed on the next working day.
Email sales@cartwrightfitness.co.uk as soon as possible with your order number and the correct delivery address. If the order has not yet been dispatched, we will do our best to update it before it leaves us.
Once your order has been dispatched, we will email you a tracking link where tracking is available. If you cannot find the dispatch email, check your spam or junk folder first, then contact us and we can help.
We can deliver worldwide. If your delivery country is not available at checkout, email us and we can help arrange your order.
UK orders are charged VAT where applicable. For international orders, the tax treatment shown at checkout depends on the destination. Import VAT, customs duties or handling charges may also be payable by the recipient under local rules.
Cartwright Fitness does not store your full card details on its own systems. Payments are processed securely by our payment providers.
Returns, changes & problems
If something is wrong with an order, tell us early. We will confirm the best next step before you send anything back.
For standard returns, contact sales@cartwrightfitness.co.uk within 30 days of receiving your order. Items should be unused, in their original condition and, where applicable, unopened. We will confirm the return instructions before you send anything back. This does not affect your statutory rights.
Please email us with your order number and a brief description of the problem. Photographs can help us resolve incorrect, damaged or incomplete deliveries more quickly.
Yes, provided the order has not already been dispatched. Email us as soon as possible with your order number and tell us what you would like to change or cancel.
Contact us as soon as possible with your order number and the correct address. We can usually amend it if the order has not yet been dispatched.
Specialist product support
Cartwright Fitness specialises in professional fitness assessment. If you need help selecting equipment, checking compatibility, setting up a test or deciding which assessment route is appropriate, contact us before ordering and we will help you choose.
For Chester Step Test questions, start with the dedicated Chester Step Test hub. For digital assessment workflows, reporting and repeated testing, visit Cartwright Assess.
Still need help?
Contact our team and tell us what you need help with. For an existing order, include your order number. For technical or product questions, include the product or assessment you are using.